Faq

Ans. No, Better Diamonds offers free shipping and delivery on all orders. Enjoy your purchase, no extra cost!

Ans. Yes, all of our jewellery here at Better Diamonds is real and certified to be of good quality and authentic. We ensure that every piece conforms to the highest standards.

Ans. If you don't like the jewellery you ordered, then you may return it within 30 days for a refund or exchange, so long as it's in its original condition. Terms apply.

Ans. Items may be returned or exchanged within 30 days under our Easy Return/Exchange Policy. Products should be in their original state, unworn, and with the original packaging.

Ans. Yes, our pendants do come with a chain included. Actually, each pendant is perfectly matched with a chain to suit the design of the pendant, ready to be worn.

Ans. Yes, you can start a return online via our website. You simply need to log into your account and then follow the return instructions; we'll take it from there.

Ans. You can always track your order with the email sent, which contains a tracking number. Just input this on our website or on the carrier's site to track your shipment.

Ans. Yes, all jewellery purchases with Better Diamonds come under warranty. This warranty covers defects in manufacture and makes it possible to preserve your piece in perfect condition.

Ans. In case of a bad fit, you can contact us with the view of having it resized. We resize your rings to fit perfectly on your fingers. Refer to our return policy.

Ans. GIA Certified Diamonds are examined by the Gemological Institute of America, proving the accuracy of grading in cut, colour, clarity, and carat weight for both authenticity and quality.

Ans. Indeed, cultured diamonds, just like any natural diamond, are graded and certified. They go through intense evaluation in terms of cut, colour, clarity, and weight in carats.

Ans. Lab-created diamonds are gorgeous and of great quality, like the naturally mined ones, but at a more affordable price. They are cherished for their size, cut, colour, and clarity—the same way natural diamonds are.

Ans. Treat your lab-created diamonds like any other diamond. Clean regularly with a soft cloth and mild soapy water, then store them separately in a jewellery box to avoid scratching.

Ans. Whereas lab-grown diamonds are generally more affordable, they may not hold their value as well in the long term. They're primarily treasured for their beauty and their ethical sourcing, rather than as an investment.

Ans. Absolutely! Lab-created diamonds are gaining ground in the market as an option for an engagement ring, offering the same sparkle and hardness but often at a fraction of the cost of mined diamonds.