At Better Diamonds, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewelry, we offer a flexible and hassle-free return policy. Here are the details:
30-Day Return Window: You have up to 30 days from the date of purchase to return or exchange your jewelry. We believe this timeframe allows you ample opportunity to inspect your purchase and make sure it meets your expectations.
Items Eligible for Return: Most items purchased from [Jewelry Store Name] are eligible for return, provided they are in their original condition and packaging. This includes unworn and undamaged jewelry with all tags and labels intact.
Exceptions: Some personalized or customized items may not be eligible for return unless there is a manufacturing defect or error on our part. Additionally, for hygiene reasons, we cannot accept returns on earrings unless they are unopened and in their original packaging.
Return Process: To initiate a return, simply contact our customer service team within the 30-day return window. We'll provide you with instructions on how to return your item and issue you a return authorization number (RA#) if necessary.
Refund or Exchange: Once we receive your returned item and inspect it, we'll process your refund or exchange promptly. Refunds will be issued to the original payment method, and exchanges will be subject to product availability.
Return Shipping: While we strive to offer free return shipping whenever possible, please note that return shipping costs may be the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part.
Exclusions: Please note that certain items, such as clearance or final sale items, may be excluded from our standard return policy. Any such exclusions will be clearly indicated at the time of purchase.
Customer Satisfaction: Your satisfaction is our priority. If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as enjoyable as possible.
Thank you for choosing Better Diamonds. We appreciate your business and look forward to serving you again in the future.
